hi333 Terms and Conditions
Please read our full terms and conditions carefully before using this platform. These terms form a binding agreement between hi333 and the user.
Table of Contents — Quick Navigation
1. General Rules
These terms and conditions ("Terms") apply to the use of the hi333 platform and all its services. By accessing the hi333 website or starting to use any service, you acknowledge that you have read, understood and accepted these Terms in full.
hi333 is an online entertainment platform offering cricket and football betting, slot games, live casino and other gaming services. This platform is fully secured with SSL encryption and follows a fair play policy.
If any part of these Terms is unclear or you have any questions, please contact our 24/7 live chat support before using the service.
2. Account Registration and Eligibility
To open an account with hi333, the following conditions must be met:
- The applicant must be at least 21 years of age.
- All information provided at the time of registration must be true, accurate and complete.
- Each person may hold only one account. Creating multiple accounts is strictly prohibited.
- The account must be for personal use and registered in the name of the person signing up.
- It is your responsibility to keep your account login details (username and password) confidential.
Account Verification (KYC)
hi333 reserves the right to verify a user's identity at any time. A National ID (NID) or another acceptable government-issued document may be requested. Withdrawals may be held until the verification process is complete.
If any information provided at the time of account registration changes, the user must notify hi333 immediately.
3. Age Restrictions
hi333 is an adults-only platform. This service is open only to those who are 21 years of age or older.
If there is reason to doubt a user's age, hi333 may request proof of age at any time and reserves the right to temporarily suspend the account until verification is complete.
4. Deposits and Withdrawals
Deposits
The payment methods currently accepted at hi333 are: bKash, Nagad and Rocket. The minimum deposit amount for all methods is ৳100.
- Once a deposit is complete, the amount is automatically credited to the account.
- For deposits, use only a payment account registered in your own name.
- Deposits made through a third party or from someone else's account are not accepted.
- There are no additional charges for deposits, although the payment provider's own charges may apply.
Withdrawals
The minimum withdrawal amount is ৳800. A successfully requested withdrawal is generally processed within 1 hour.
- Withdrawal requests can only be made from active and verified accounts.
- The withdrawal method must match the deposit method.
- Withdrawals may be held if bonus-related conditions have not been met.
- If fraud is suspected, hi333 reserves the right to investigate and delay a withdrawal.
5. Bonuses and Promotions
hi333 offers bonuses and promotional offers to users from time to time. Each bonus has its own terms which must be read before accepting.
Welcome Bonus
New members will receive a 100% bonus on their first deposit, up to ৳8,000. To receive this bonus, the following conditions must be met:
- The bonus amount must meet a 10x wagering requirement.
- The wagering must be completed within the specified time after accepting the bonus.
- Each user may receive the welcome bonus only once.
- If an attempt is made to use bonuses through multiple accounts, both accounts will be closed.
VIP Program and Cashback
hi333 has four VIP tiers. Weekly cashback is provided at each tier:
- Bronze: up to 0.3% weekly cashback.
- Silver: up to 0.6% weekly cashback.
- Gold: up to 0.9% weekly cashback.
- Platinum: up to 1.2% weekly cashback.
Advancing to a VIP tier depends on your playing pattern and consistency. Cashback is generally credited to your account each week.
6. Betting Rules
The following rules apply to betting on cricket, football and other sports at hi333:
- Once a bet is finalised, it cannot be cancelled or changed.
- If an event is cancelled or abandoned, the stake for that bet will be refunded.
- In the case of odds changes, the odds at the time the bet was accepted will apply.
- If incorrect odds are displayed due to a technical error, hi333 reserves the right to void that bet.
- Live betting depends on real-time data — bets placed before a disconnection will be counted.
Betting limits (minimum and maximum) are shown next to each event. hi333 reserves the right to change the betting limits for any user.
7. Fair Play Policy
hi333 believes in fair play and responsible gaming. A Random Number Generator (RNG) is used in all our games to ensure unbiased results.
Responsible Gaming
hi333 prioritises responsible gaming. Users can set deposit limits, betting limits or activate self-exclusion for themselves. For more details, visit our Responsible Gaming page.
System Errors
If an abnormal win occurs due to a technical fault or software error, hi333 reserves the right to void that result. In such situations, hi333 may adjust the relevant amount from the account.
8. Prohibited Activities
The following activities are strictly prohibited on hi333:
- Providing false or incorrect information during account registration.
- Creating or operating multiple accounts.
- Misusing the bonus system or attempting to obtain bonuses through fraudulent means.
- Buying, selling or transferring accounts.
- Hacking, manipulation or attempting unauthorised access to the system.
- Collusion (attempting to deceive the system as a group).
- Using automated software or bots to place bets or play games.
- Money laundering or illegal financial activity.
- Misuse of the hi333 name or brand.
9. Account Suspension and Closure
hi333 reserves the right to temporarily or permanently suspend or close any account in the following circumstances:
- Any breach of these Terms.
- Providing false information or evidence of fraud.
- Use of an account by an underage person.
- The account remaining inactive for an extended period.
- At the user's own request.
Account Closure Request
If a user wishes to close their account themselves, they may submit a request via live chat or email. Any eligible balance may be withdrawn before the account is closed, but all bonuses will be forfeited.
10. Limitation of Liability
hi333 is not liable in the following circumstances:
- If a game or bet is interrupted due to loss of internet connection.
- If a transaction is delayed due to a third party (payment gateway).
- If a user's account information is disclosed to another party.
- Unexpected technical incidents or server downtime.
- Financial losses by the user that are beyond the direct negligence of hi333.
Information displayed on the hi333 platform is kept as accurate as possible, but if any error occurs we arrange a correction without delay. Betting is a risky activity and the possibility of financial loss always exists — users should remain aware of this risk.
11. Privacy and Data Protection
hi333 takes the protection of your personal information very seriously. SSL encryption is used on our platform to keep all your information secure.
How we collect, store and use your personal information is described in detail on our Privacy Policy page. We encourage you to read that policy alongside these Terms.
- Your information will not be sold to third parties.
- Information may be shared with authorities to meet legal obligations or for fraud investigations.
- Any request regarding your data can be made through the support team.
12. Changes to Terms
hi333 reserves the right to change, amend or update these Terms at any time. Users will be informed of significant changes via email or through the platform.
Continuing to use the service after a change will be taken to mean that you have accepted the revised Terms. It is therefore recommended that you check this page regularly.
The date of the latest update to these terms is displayed at the top of the page.
13. Contact & Support
If you have any questions, complaints, or need clarification about these terms, please contact us in the following ways:
- Live Chat: Support in Bengali is available 24/7.
- Email: [email protected]
Our support team is always ready to answer any of your questions in Bengali, quickly and clearly.
Have a question?
Our Bengali-speaking support team is by your side 24 hours a day, 7 days a week. Speak to us directly about anything.
View Frequently Asked Questions (FAQ)